Refund Policy

This Refund Policy explains when a refund is and is not available for a purchase made on Exam.ify, and the legal basis for that policy under Dutch and EU consumer-protection law. It forms part of, and should be read together with, our Legal Notice.

1. What you are buying: digital content, delivered instantly

Every product sold on Exam.ify is digital content supplied online, not on any tangible medium: an interactive practice exam that becomes available in your account immediately after payment is confirmed, so that you can start answering questions straight away. It is not a physical good, and it is not a scheduled service delivered at a later date.

2. The standard 14-day right of withdrawal, and why it does not apply here

Under the EU Consumer Rights Directive (2011/83/EU) and its Dutch implementation (Burgerlijk Wetboek, Book 6, Title 5, Section 2B), consumers ordinarily have a 14-day right of withdrawal from a distance contract. However, Article 16(m) of that Directive — implemented in Dutch law at Art. 6:230p, opening words and sub f, of the Burgerlijk Wetboek — provides that this right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium, where:

• the performance (i.e., delivery of access to the content) has begun; and
• you gave your prior express consent to that immediate performance; and
• you acknowledged, at that time, that you thereby lose your right of withdrawal.

At checkout, before completing payment, you are asked to expressly confirm that you want immediate access to the practice test upon payment and that you understand this means you lose the statutory 14-day right of withdrawal for that purchase, exactly as Art. 16(m) requires. Because access to the practice test is granted immediately upon successful payment, and you give this confirmation before that happens, the 14-day right of withdrawal does not apply once your purchase is complete and access has been granted.

3. When we do offer a refund

Notwithstanding Section 2, we want you to be able to trust a purchase from us, so we will provide a full refund, at our discretion and on a case-by-case basis, in any of the following situations:

• Technical fault on our side: you were charged but never received working access to the practice test you purchased, due to an error attributable to us, and the issue could not be resolved within a reasonable time after you reported it.
• Duplicate or accidental purchase: you were charged more than once for the same product in the same transaction, or purchased the same practice test a second time by mistake.
• Non-conforming product: the content materially fails to match its published description (for example, the wrong test variant was delivered), to the extent this constitutes a lack of conformity under Dutch consumer sales law (Art. 7:17 and related provisions of the Burgerlijk Wetboek, as applicable to digital content by analogy under Art. 7:50aa e.v.).
• Not yet started, as a goodwill exception: you request a refund within 48 hours of purchase and you have not yet opened or answered any question in the practice test, so no meaningful performance has taken place. We may ask you to confirm this and may verify it against our own records.

We do not offer refunds simply because you changed your mind after starting or completing a practice test, achieved a lower score than expected, or no longer need the test — once you have engaged with the content, performance has begun and the exception in Section 2 applies.

4. How to request a refund

To request a refund under Section 3, contact us using the support contact listed on our Legal Notice page, including your order details (email address used, product purchased, and approximate date of purchase) and the reason for your request. We aim to respond within a reasonable time and, where a refund is approved, to process it to your original payment method via Mollie within 14 days of approval.

5. Your statutory rights are not affected

Nothing in this Refund Policy limits or excludes any mandatory statutory right you have as a consumer under Dutch or EU law that cannot lawfully be excluded — including your rights in respect of digital content that does not conform to the contract, or any right that survives despite the Art. 16(m) exception described in Section 2. Where any part of this policy would otherwise conflict with such a mandatory right, the mandatory right prevails.

6. Chargebacks

If you believe a charge was made in error or without authorization, we ask that you contact us first using Section 4 above so we can investigate and resolve the matter directly — this is usually faster than a card or bank chargeback. Initiating a chargeback without first contacting us may delay resolution and, where a charge was in fact valid and access was already delivered in line with Section 2, may be disputed by us with our payment provider.

7. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be reflected by an updated "Last updated" date above; the version in effect at the time of your purchase governs that transaction.